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How it Works


1
SUBMIT A TICKET
Fill out your support request form, a techncian will reply and assess options to help resolve your request.
2
ACCEPT SUPPORT
As set by the techncian you may require to pay a token to view the answer to your request. Tokens are securely and easily purchased within your account login.
3
RESOLUTION
Get back to work or using your PC trouble free. You can enjoy continued support, help and advice on any issue you have with your PC at a fraction of the cost of on-site support.

Support Tokens

Tokens enable you to unlock and pay your technician for the help you receive. If you are not satisfied that your technician has solved your problem or given you adequate help, you can decline the payment and not reward the technician with any Guru Points. * Please note that Tokens are non-refundable and any advice or remedy is taken at your own risk. View the sites Terms of Use, you agree to all the terms when using this site.

General Support Token Cost Guide

  • Support Ticket: 1 Token
  • $10.00 AU Buys 1 Token

*Guru Points

As well as the Token payment all Technicians receive "Guru Points" as a score for how well they assist you with your support request. You can use this as a guide to which technician you choose to answer your request.