How it Works
SUBMIT A TICKET
Fill out your support request form, a techncian
will reply and assess options
to help resolve your request.
As set by the techncian you may require to pay a token
to view the answer to your request.
Tokens are securely and easily purchased within
your account login.
Get back to work or using your PC trouble free.
You can enjoy continued support, help and advice
on any issue you have with your PC at a fraction
of the cost of on-site support.
Tokens enable you to unlock and pay your technician for the help you receive.
If you are not satisfied that your technician has solved your problem or given you adequate help, you can decline the payment and not
reward the technician with any Guru Points. * Please note that Tokens are non-refundable and any advice or remedy is taken at your own risk.
General Support Token Cost Guide
- Support Ticket: 1 Token
- $10.00 AU Buys 1 Token
As well as the Token payment all Technicians receive "Guru Points" as a score for how well they assist you with your support request.
You can use this as a guide to which technician you choose to answer your request.